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For more information about your rights and your children's rights in the current context, see the FAQs and resources on the page Your rights and COVID-19. Please note that all of our services continue to be offered online or by phone, even though all staff members are teleworking.

Your rights and COVID-19
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    Service providers (schools, daycares, businesses)

    You have a duty to provide your services to everyone who requests them, regardless of their personal characteristics.

    Everyone has the right to services and access, without discrimination or harassment, in:

    • businesses
    • public services
    • public transportation services
    • public places

    This right is guaranteed by the Charter of Human Rights and Freedoms.

    • Who is considered a service provider?

      • schools
      • businesses
      • children’s camps
      • campgrounds and RV parks
    • Prevent discrimination and harassment when you provide services

      You are responsible for your employees’ actions toward your customers. This means that a complaint can be filed against you if discrimination or harassment takes place.

      Ways to prevent discrimination and harassment when you provide services include:

      Making sure that all employees who interact with customers uphold the customers’ right to equality 

      The Commission offers free training and other tools to help you educate and train your employees about the right to equality and their obligations.

      Learn more about training (French only)

      Accommodate when it’s reasonable

      As part of guaranteeing equal access to your services, you may receive a reasonable accommodation request. Treating all your customers alike is not always the same thing as treating all your customers fairly. There are situations where service providers will have to actively look for solutions that allow customers or service users to fully exercise their rights.

      Common examples of reasonable accommodation:

      • Providing additional learning tools for students with a learning disability or behavioural disorder
      • Changing a cafeteria menu to reflect the dietary restrictions of certain patients
      • Adapting services to reflect patients’ needs

      Learn more about reasonable accommodation

    What should I do if someone files a complaint against me?

    A person can file a complaint against you if you refuse to provide them services because of their personal characteristics. For example:

    • You deny someone entry because they have a guide or service dog with them
    • You refuse to accommodate someone

    If the Commission accepts your tenant’sthe complaint filed against you complaint and decides to investigate, we will contact you to let you know. 

    Learn more about how you must cooperate with our investigation:

    A complaint has been filed against me

    Learn more

    The Commission offers free training to help you understand and meet your obligations.

    Training sessions

    Frequently Asked Questions

    Here are some of the most common questions that we receive about service providers’ obligations.