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Dissatisfaction policy
In handling dissatisfaction with our services, the Commission is committed to:
- Active listening: Providing quality service at all times by encouraging people to express their needs in a way that works for them; being attentive to people’s expression of dissatisfaction; not creating false expectations.
- Consistency: Maintaining a high level of consistency between our words and our actions; handling dissatisfaction and feedback in a consistent manner.
- Shared responsibility: Dissatisfaction is an opportunity for improvement, so responding to dissatisfaction is a shared responsibility at every level of our organization. Employees must respond to dissatisfaction with our services and work together to find a fair and acceptable solution.
- Diligence: Responding to all dissatisfaction within 30 days or within a period of time that is reasonable considering the complexity of the case.
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