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For more information about your rights and your children's rights in the current context, see the FAQs and resources on the page Your rights and COVID-19. Please note that all of our services continue to be offered online or by phone, even though all staff members are teleworking.

Your rights and COVID-19
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    Quality of service

    Are you dissatisfied with the services you received from the Commission?

    Download and fill in the following form or contact us:

    Dissatisfaction policy

    In handling dissatisfaction with our services, the Commission is committed to:

    • Active listening: Providing quality service at all times by encouraging people to express their needs in a way that works for them; being attentive to people’s expression of dissatisfaction; not creating false expectations.
    • Consistency: Maintaining a high level of consistency between our words and our actions; handling dissatisfaction and feedback in a consistent manner.
    • Shared responsibility: Dissatisfaction is an opportunity for improvement, so responding to dissatisfaction is a shared responsibility at every level of our organization. Employees must respond to dissatisfaction with our services and work together to find a fair and acceptable solution.
    • Diligence: Responding to all dissatisfaction within 30 days or within a period of time that is reasonable considering the complexity of the case.