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An online survey is in progress

The Commission is carrying out a public survey since January 23, 2023. This official survey conducted by SOM, a marketing research firm, aims to measure the quality of some of our services. If you have used our services, you may receive an online survey.

File a complaint of reprisals

The Charter protects you if you experience reprisals after filing a complaint or participating in an investigation with the Commission. If you experience reprisals for this, you can file a complaint.

What are reprisals?

Reprisals are when a person experiences physical, moral, economic or other problems because they filed a complaint or participated in an investigation with the Commission.

Learn more about reprisals

  • File a complaint of reprisals

    Who can file a complaint of reprisals?

    Anyone involved in a Commission case can file a complaint if they experience reprisals. This includes:

    • the person, group or organization that filed the complaint (the complainant)
    • the person or organization that the complaint was about (the respondent)
    • a witness to the situation that led to the complaint

    When should I file a complaint of reprisals?

    File your complaint as soon as possible so that the Commission can investigate, and no later than 3 years after the fact.

    What information should I provide?

    You must explain what happened in detail. You will need to provide:

    1. a description of all the facts, actions, words and other related information
    2. all important dates
    3. the names and contact information of any witnesses
    4. a mention of any other steps you have taken (for example, filing a complaint with the CNESST, the Ombudsman or the local complaints commissioner, taking legal action, etc.)

    We can help you prepare your complaint. Contact us by phone at 1 800 361-6477.

    The people involved will not be informed of the identity of the person who reports the exploitation.

    Submitting your complaint

    Online complaint form

  • How do we process your complaint?

    Steps and timeframes

    When we receive your complaint, we will contact you to let you know. We will then determine whether we can assist you. If so, your complaint is ‘admissible’ and we will process it.

    Here is a guide to the different stages of the complaint process.

     

    Staff members of the Commission explain the complaint process.

    Processing times

    We will make every effort to process your complaint within 15 months.

    This is the timeframe established for regular cases in our Declaration of Services to Citizens (French only). Complex cases may take longer.

    You will receive an update at each of the following stages:

    • Receipt of your complaint: You will receive verbal or written acknowledgement that we have received your complaint.
    • Opening your file: You will be informed in writing whether your complaint is admissible. If it is, we open a file and proceed with our investigation.
    • Phase 1 of the investigation - Evaluation: You will be invited to settle your complaint through mediation. If an agreement is not reached through mediation, you will need to provide certain information for the investigation to proceed.
    • Phase 2 of the investigation - Gathering evidence: You will receive a summary at the end of this phase.
    • Decision: You will receive a written copy of the decision regarding your complaint. The decision is made by the complaints committee after analysis of the investigation results.

You do not have to pay to file a complaint.
All our services are free.

  • Fill out the online form
  • Contact us by phone: 1 800 361‑6477