How the Commission intervenes
When you file a complaint or request intervention, the Commission assists you in a variety of ways.
We process your file
If we are able to accept your complaint or request for intervention, we open a file.
- Complaint or request for intervention process
- Frequently asked questions about complaints and requests for intervention
- Outils d'aide au traitement des dossiers (French only)
We help you resolve disputes through mediation
Mediation is always our first suggestion for resolving a dispute. You may request mediation at any point while we are processing your file.
We investigate
After evaluating your file, the Commission may decide to carry out an investigation.
- Investigations into human rights complaints
(discrimination, harassment, exploitation, reprisals) - Investigations into requests for intervention
(encroachment of the rights of a young person)
We represent you in court
Following the investigation, the Commission may decide to represent you before the Human Rights Tribunal. We may also decide not to represent you, for certain reasons.
Commission staff members explain the various steps involved in processing a complaint of discrimination or harassment.