Frequently asked questions
Should I file a complaint, submit a report or request intervention?
File a complaint
- if you or another person (or group) has experienced discrimination or harassment
- if you have experienced exploitation (Note: exploitation applies only to elderly people and people with disabilities).
Submit a report
- if you know an elderly person or a person with a disability who has experienced exploitation
The process is the same for filing complaints and submitting reports. In both cases, all information you provide to the Commission will remain confidential.
- File a complaint of discrimination or harassment
- File a complaint or submit a report of exploitation
- to enforce the rights of a young person under the care of the Director of Youth Protection (DYP) or other youth protection services
Submit a report to the DYP
- if a child is being abused or is experiencing a situation that affects their health or development.
The DYP is the organization that receives these reports and which can intervene to protect the child.
What is the deadline for filing a complaint with the Commission?
The deadline depends on the reason for the complaint. In general, we advise you to file your complaint as soon as possible.
Complaints of discrimination or harassment
- No later than 3 years after the fact
- No later than 6 months after the fact if the situation involves a municipality or the police
The Commission may decide not to process a complaint if the most recent events occurred more than two years ago (in keeping with section 77 of the Charter).
Complaints of exploitation
You have up to 3 years after becoming aware of a situation to report it or file a complaint.
The only exception is if the victim’s physical or psychological condition prevents them from doing so. It is then said that it was ‘impossible for the victim to act’ and the deadline may be extended.
Requests for intervention (Youth protection)
You may request intervention at any time after the fact. There is no deadline (also known as a limitation period) for asking the Commission to intervene.
How long will it take to process my complaint or request for intervention?
In youth protection cases (request for intervention)
We will make every effort to process your request for intervention within 6 months.
For discrimination, harassment or exploitation (complaint)
We will make every effort to process your complaint within 15 months. We handle all complaints in the same way, but the processing time of each complaint depends on the complexity of the case. Some cases can also be resolved more quickly through mediation.
Staff members explain the handling of a complaint for discrimination or harassment
Staff members explain the handling of a complaint for exploitation
Can I file a complaint from outside Québec?
Yes, you can, if the situation you experienced or wish to report took place in Québec.
Can a person under the age of 18 file a complaint without their parents’ consent?
For intervention to protect young people in case of a violation of rights, parents do not have to sign or be informed of a request for intervention to protect young people in order for the Commission to intervene. We encourage young people to contact us directly to find out about their rights.
For complaints of discrimination or harassment, however, it is preferable that at least one parent sign. The Commission cannot initiate any legal proceedings without the parents’ signature.