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Reasonable accommodation

Reasonable accommodation is a means used to put an end to any situation of discrimination based on disability, religion, age or any other ground prohibited by the Charter.

Accommodating a person may involve adapting a practice, or a general operating rule or granting an exemption to a person in facing discrimination.

Reasonable accommodation is a duty. Employers and service profiders must actively look for solutions so that their employees customers, or service users can fully exercise their rights.

  • Common examples of an accommodation

    • Adapting a workstation to an employee’s limitations
    • Granting a day off for a religious holiday
    • Providing care tailored to the needs of patients
    • Providing the necessary learning tools to students with learning disabilities or behavioural disorders
    • Modifying a menu to take into account dietary restrictions
  • When can an accommodation request can be denied?

    There is no obligation to accommodate a person in cases of undue hardship. An accommodation may cause undue hardship if:

    • the cost is too high for a company to absorb
    • it interferes with the proper operation of the organization
    • it significantly impairs the security of others or infringes on the rights of others

    If an employer or a service provider can objectively demonstrate that the only accommodation available would cause one of these consequences, the request can be denied.

  • How do I request reasonable accommodation or respond to a request?

    How do I request reasonable accommodation

    As an employee, client or service recipient

    • Make sure that your request is based on a prohibited ground of discrimination
    • Submit your request to your supervisor or to the person concerned
    • Provide the information necessary to process your request
    • Allow sufficient time to review your request
    • Collaborate in finding a solution

    How do I respond to a request

    As an employer or manager

    We can help you understand your legal obligation, assist you in managing requests, and help you find solutions.

    Learn more