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    Reasonable accommodation

    Reasonable accommodation is a means used to put an end to any situation of discrimination based on disability, religion, age or any other ground prohibited by the Charter.

    Accommodating a person may involve adapting a practice, or a general operating rule or granting an exemption to a person in facing discrimination.

    Reasonable accommodation is a duty. Employers and service profiders must actively look for solutions so that their employees customers, or service users can fully exercise their rights.

    • Common examples of an accommodation

      • Adapting a workstation to an employee’s limitations
      • Granting a day off for a religious holiday
      • Providing care tailored to the needs of patients
      • Providing the necessary learning tools to students with learning disabilities or behavioural disorders
      • Modifying a menu to take into account dietary restrictions
    • When can an accommodation request can be denied?

      There is no obligation to accommodate a person in cases of undue hardship. An accommodation may cause undue hardship if:

      • the cost is too high for a company to absorb
      • it interferes with the proper operation of the organization
      • it significantly impairs the security of others or infringes on the rights of others

      If an employer or a service provider can objectively demonstrate that the only accommodation available would cause one of these consequences, the request can be denied.

    • How do I request reasonable accommodation or respond to a request?

      How do I request reasonable accommodation

      As an employee, client or service recipient

      • Make sure that your request is based on a prohibited ground of discrimination
      • Submit your request to your supervisor or to the person concerned
      • Provide the information necessary to process your request
      • Allow sufficient time to review your request
      • Collaborate in finding a solution

      How do I respond to a request

      As an employer or manager

      We can help you understand your legal obligation, assist you in managing requests, and help you find solutions.

      Learn more