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Reasonable accommodation | CDPDJ

Reasonable accommodation

Reasonable accommodation

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What is reasonable accommodation?

Reasonable accommodation is a means used to put an end to any situation of discrimination based on disability, religion, age or any other ground prohibited by the Charter. Reasonable accommodation is an obligation. As such, employers and service providers have an obligation to actively find a solution allowing employees, clients or recipients to fully exercise their rights.

Accommodating a person may involve adapting a practice, or a general operating rule or granting an exemption to a person in facing discrimination.

The following are some common examples of an accommodation:

  • adapting a workstation to an employee’s limitations
  • granting a day off for a religious holiday
  • providing care tailored to the needs of patients
  • providing the necessary learning tools to students with learning disabilities or behavioural disorders
  • modifying a menu to take into account dietary restrictions

There is no obligation to accommodate a person in cases of undue hardship. An accommodation may cause undue hardship if:

  • the cost is too high for a company to absorb
  • it interferes with the proper operation of the organization
  • it significantly impairs the security of others or infringes on the rights of others

If an employer or a service provider can objectively demonstrate that the only accommodation available would cause one of these consequences, the request can be denied.

As an employer or manager, how do I respond to a request for reasonable accommodation?

Contact the Commission des droits de la personne et des droits de la jeunesse’s advisory service regarding reasonable accommodation to help you understand your legal obligation, assist you in managing requests, and help you find solutions. (514-873-5146 or 1-800-361-6477, ext. 6)

You can also consult our virtual Guide on processing reasonable accommodations (in French only). It provides tips and tools that will help you process and adequately respond to this kind of request.

As an employee, client or service recipient, how do I request a reasonable accommodation?

  • Make sure that your request is based on a prohibited ground of discrimination
  • Submit your request to your supervisor or to the person concerned
  • Provide the information necessary to process your request
  • Allow sufficient time to review your request
  • Collaborate in finding a solution
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Learn more...

 
The following video is not accessible with a screen reader

This video presents our Accommodation Advisory Service (in French only) Cet hyperlien vous mène vers un site externe qui pourrait présenter des obstacles à l'accessibilité..​​​​