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The Commission

Quality of service | CDPDJ

Quality of service

Quality of service

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Are you dissatisfied with the services you received?

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Dissatisfaction policy

In handling dissatisfaction with our services, the Commission is committed to:

  • Active listening: Providing quality service at all times by encouraging people to express their needs in a way that works for them; being attentive to people’s expression of dissatisfaction; not creating false expectations.
  • Consistency: Maintaining a high level of consistency between our words and our actions; handling dissatisfaction and feedback in a consistent manner.
  • Shared responsibility: Dissatisfaction is an opportunity for improvement, so responding to dissatisfaction is a shared responsibility at every level of our organization. Employees must respond to dissatisfaction and work together toward a fair and acceptable solution.
  • Diligence: Responding to all dissatisfaction within 30 days or within a period of time that is reasonable considering the complexity of the case.
  • IMPRIMER LE DOCUMENT.
  • Les deux prochains liens contiennent des informations qui ne respectent pas les standards sur l'accessibilité du Web du gouvernement du Québec.
  • Partager sur Facebook.
  • Partager sur Twitter.